At PSINet Europe the needs of our customer is the core focus of our business. Everything we do is done with our customers in mind – they are our number one priority. We are constantly enhancing our service to anticipate and exceed our customer’s expectations.

At PSINet Europe we are totally committed to the success of our customers. By offering the highest levels of customer service we can build long-term relationships that are based on trust and integrity.

We go the extra mile to ensure that you have the technology and expert support to drive your business forward and give you that critical competitive edge. Our goal is to provide the highest levels of support and service to ensure quality and customer satisfaction.

PSINet Europe’s dedicated team of multi-lingual specialists is available 24x7x365 to make sure that all your queries are dealt with as quickly and as efficiently as possible. Located in Switzerland, our customer service centre is one of the most advanced in Europe.

As a quality managed organisation, PSINet Europe's Customer Services Centre has the latest technologies and specialists on hand to assure our customers that they will receive the care and attention they deserve.

Here are just some of the features our customers enjoy as part of their service experience:

	Defined service installation times Highly trained multilingual staff Bandwidth usage statistics for Dedicated Access customers Server usage statistics for Web Hosting customers Secure Web access to your PSINet account information Ticketed Support system myPSINet secure customer portal
For more information our customers can contact us by: Phone: 0800 652 0490 Fax: +41 32 967 5201 email: support@psineteurope.com.

To compliment our team of qualified Internet professionals, PSINet Europe’s customers can now access valuable information about their services online. Customers can view their account information online and access Frequently Asked Questions (FAQs), download troubleshooting tools and manage their PSINet Europe services.

In addition, we can now provide our customers with access to a new customer support portal –‘myPSINet’. This new service provides you with a comprehensive overview of Internet traffic and service applications performance allowing you to stay in complete control. The portal, which is available at no additional cost, allows you to manage contact details, review or create support tickets, monitor Service Level Agreements, check back-ups and look for dial-up numbers.